SHIPPING POLICY

Shipping and Delivery Policy:

We offer shipping to most pin codes in India. Please allow 3-5 working days for your order to be dispatched. Normally orders are shipped the next day, provided card security checks are complete, payment received and stock availability is confirmed. Orders received on a Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

We accept orders only from India.

Based on the Pin code, a suitable courier is assigned for your shipment. In case of delays to ship, we either seek permission from you to delay shipments or partially ship the order, based on your confirmation.

Tracking:

An E-mail and/or text message containing your package tracking information will be sent after shipment. Please email us at dharmacoldpressedoil@gmail.com if you have any queries.

Products lost in transit

Full refund will be given if a product is lost in transit and not delivered to you. We will wait for 30 days from the expected delivery date before considering it as lost in transit. The 30 days may extend in case of force majeure events affecting the delivery location or transit route.

Shipping of Products being returned:

We will arrange for a free door pick up from your address through our logistics partner for products being returned due to transit damage, manufacturing defects and wrong products delivered. The product has to be packaged safely to withstand the return transit and a printout of the shipping label we send to you must be fixed on the package.

However, in any rare case of not being possible to book the return pickup for you, we recommend shipping back the products via a reputed courier with tracking. Dharma Cold Pressed Oil does not take any responsibility for reimbursement or compensation in the event that any returned packages booked by you are lost, stolen, or mishandled. Refund of shipping costs will be the sole discretion of and will be informed prior to your shipping the products.

On receiving of the returned product, we will send the replacement product through our logistics partner. It may take 5 working days to despatch a replacement. In case we are unable to despatch a replacement within the 5 days, your payment will be refunded. We shall not be responsible for any products sent to us for return/replacement without our confirmation.

There are no extra shipping charges for the delivery of replacement products for the reasons mentioned above.

You can always contact us for any return question at sales@indicwisdom.com .